Refund & Exchange Policy

Westside Markets Team would like to ensure our customers are happy with their purchase and experience. To assist in the event a customer would like to refund or exchange an item the below terms and conditions will be applicable.

LOCAL REFUNDS 

YOU CAN RETURN AN ITEM FOR A REFUND WITHIN 14 DAYS FROM THE DATE OF PURCHASE. WE WILL PROCESS A REFUND GIVEN THE ITEM RETURNED IS IN THE ORIGINAL CONDITION AS WHEN IT WAS PURCHASED AND MEETS THE BELOW REQUIREMENTS:​

1. Undamaged

2. Unwashed

3. Original price tags attached 

4. Purchased online at www.westsidemarkets.com

Please note the cost of shipping for returned items will be for the customer's account.

INTERNATIONAL REFUNDS

Please note that all sales on international orders are considered final. We regret that we cannot offer refunds or exchanges for purchases shipped outside South Africa.

LOCAL EXCHANGES 

YOU CAN EXCHANGE AN ITEM WITHIN 30 DAYS FROM THE DATE OF PURCHASE. AN EXCHANGE WILL ONLY TAKE PLACE GIVEN THE ITEM FOR EXCHANGE IS IN THE ORIGINAL CONDITION AS WHEN IT WAS PURCHASED AND MEETS THE BELOW REQUIREMENTS:​

1. Undamaged

2. Unwashed

3. Original price tags attached 

4. Purchased online at www.westsidemarkets.com

Please note the cost of shipping to exchange an item will be for the customer's account. You are also welcome to exchange items bought online at your closest Westside Markets store for free. 

INTERNATIONAL EXCHANGES

Please note that all sales on international orders are considered final. We regret that we cannot offer refunds or exchanges for purchases shipped outside South Africa.

DEFECTIVE OR FAULTY 

We at Westside Markets do our best to ensure that we send items that are of high quality and without defects. A defect is a material imperfection in the manufacture. The following will not be considered as defective:​

1. Damage arising from negligence, user abuse or incorrect usage of the product 

On return of the item, we will assess the validity of the defect, if found to be defective we will replace it with the same item. If stock is not available we will replace it with another item of the same value when purchased or issue you with a Westside Markets gift card for the amount paid. 

 3.Warranty Exclusions

This warranty does not cover:

• Damage caused by accident, misuse, abuse, or neglect.

• Damage resulting from unauthorized modifications or repairs.

• Cosmetic damage, such as scratches or dents.

• Products purchased from unauthorized resellers.

We offer a six months limited warranty on all our products, commencing from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

The Process

For in-store returns

Simply head to your nearest Westside Markets store to return or exchange your order for free. 

For online returns

Click the profile icon in the Westside Markets Menu, or go to the refund policy or a returns page, and then request a return. 

Log in to your account:

1. In the Email field, enter your email address, and then click Continue. You'll receive an email with a 6 digit code to login to your customer account. 

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

4. Click the order that you want to submit the return for.

5. If your order has more than one item, then select the items that you want to return.

6. Select a return reason and add a note for the store.

7. Click Request return. We'll receive your return request and action it accordingly. 

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned we'll be in touch to chat about your refund or exchange. Please note that we do charge a R260 return/exchange fee for all online returns or exchanges.